Privacy Policy
Last updated: August 18, 2026
This notice describes how the personal data you provide through this website, its forms and the available means of contact is processed, in accordance with the Mexican Federal Law on the Protection of Personal Data Held by Private Parties (LFPDPPP).
Responsible party
Ramón Ignacio Losa Castillo, ophthalmic surgeon, with RFC (tax ID) LOCR9207301L4, under the Simplified Trust Regime (Régimen Simplificado de Confianza), with address at Calle 25 #109B between Calle 22 and 24A, Colonia San Ángel Xcumpich, Mérida, Yucatán, C.P. 97204, is responsible for the processing of your personal data.
- COFEPRIS Operation Notice: 2531015036X00253
- COFEPRIS Advertising Notice: 2531012002A00104
- Email: dr.ramonlosa@gmail.com
- Phone and WhatsApp: +52 999 970 5019
What information is collected
The following data is collected through the contact form:
- Name
- Phone
- Reason for consultation
- Message
If you choose to contact us via WhatsApp, you may voluntarily provide additional information, which may include medical information or documents. We recommend sending only the information necessary to manage your request or appointment. This channel does not replace an in-person consultation or medical assessment.
How it is used
The data is used to:
- Respond to your request.
- Schedule or confirm an appointment.
- Follow up on the reason for your consultation.
- Carry out administrative management related to the care requested.
The responsible party endeavors to ensure that the data processed is adequate, relevant and necessary for the purposes stated here.
Where it is stored
Data collected through the form and the means of contact may be stored in management systems and technological tools used to administer contact requests and appointments.
Who it is shared with
Your information is seen by the doctor and the practice staff who follow up on your request. Your data is not sold.
For the operation of the site, measurement and digital communication, technology providers acting as data processors may be involved, including Google, Meta and Microsoft, through the tools described in the Cookies section. Information will only be shared with other third parties when required by law.
How long it is kept
The information is kept for as long as necessary to handle your request and, where applicable, to maintain the corresponding follow-up. If you request it, it is removed from the records, except where the law requires its retention.
Your rights
You may at any time access, rectify, cancel or object to the use of your data, as well as revoke any consent you have given. To do so, write to:
- WhatsApp: +52 999 970 5019
- Email: dr.ramonlosa@gmail.com
Cookies and tracking technologies
This site may use cookies, pixels, tags, identifiers and other measurement, analytics and tracking technologies. The tools that may be used include:
- Google Analytics
- Google Tag Manager
- Google Ads
- Meta Pixel
- Meta Ads
- Microsoft Clarity
These technologies may be used to:
- Analyze site traffic and usage.
- Understand how users interact with the site.
- Measure the performance of advertising campaigns.
- Improve the operation and browsing experience.
- Generate statistics and reports.
- Optimize digital communication efforts.
You can change certain settings related to cookies and similar technologies from your browser options and, where applicable, through the configuration mechanisms available on the platforms themselves.
Changes
Any change to this notice will be published on this same page with its update date.