Terms and Conditions of Use

1. Identity of the responsible party

This website is operated by Ramón Ignacio Losa Castillo, ophthalmic surgeon, under the tax regime of Simplified Trust Regime (Régimen Simplificado de Confianza), with RFC (tax ID) LOCR9207301L4.

Address:
Calle 25 #109B between Calle 22 and 24A, Colonia San Ángel Xcumpich, Mérida, Yucatán, C.P. 97204.

Professional credentials:

• Professional License: 11480728
• Specialty License: 13713433
• COFEPRIS Operation Notice: 2531015036X00253
• COFEPRIS Advertising Notice: 2531012002A00104

Contact email: dr.ramonlosa@gmail.com
Phone and WhatsApp: +52 999 970 5019

2. Purpose of the website

This site is primarily informational and its purpose is to provide information related to the professional ophthalmology services of Dr. Ramón Ignacio Losa Castillo, as well as to facilitate contact with the practice and the request or management of appointments.

Through the site, the user may:

• Consult general information about the professional services.
• Learn about the practice and ophthalmic care.
• View testimonials published anonymously.
• Request information.
• Request or manage an appointment.
• Contact the practice via WhatsApp.
• Access social media and other available means of contact.

The information published on this site is informational and does not, in itself, constitute a consultation, diagnosis, medical assessment, prescription or treatment recommendation.

3. Medical information

The content available on this site does not replace a professional medical assessment.

The general information published on the site is for informational purposes only and must not be used to make diagnoses or to start, modify or discontinue medical treatments.

When a person requires a medical assessment, they must request an appointment and attend a consultation with the corresponding professional.

In the event of a situation considered a medical emergency, the person must go to the corresponding emergency care services.

4. Use of the site

The user agrees to use the site lawfully and in accordance with the applicable legislation of the United Mexican States.

The following is prohibited:

• Using the site for unlawful or fraudulent purposes.
• Attempting to compromise the security, operation or integrity of the site.
• Introducing viruses, malware, malicious code or other elements that may affect its operation.
• Using the site's content without authorization when it is protected by intellectual property rights.
• Using the site to impersonate another person.
• Using the available means of contact to send false, misleading or malicious information.

5. Requesting and managing appointments

The site's contact form allows the user to request information and generate a request for care or an appointment.

Submitting the form does not mean that the appointment has been automatically confirmed.

The corresponding staff may contact the user through the means provided to confirm the request, ask for additional information necessary for administrative management, or communicate changes related to the appointment.

Dates and times are subject to availability.

If a system for directly selecting a date and time is implemented later, that system may be subject to the specific terms and conditions of the corresponding scheduling platform.

6. Contact via WhatsApp

The site may offer contact via WhatsApp Business, using the number +52 999 970 5019.

WhatsApp may be used to:

• Request information.
• Manage or confirm appointments.
• Reschedule appointments.
• Send reminders related to appointments.
• Maintain administrative communication related to the care requested.

Care may be provided by practice staff and, outside established hours, through automated tools.

The user may voluntarily provide additional information via WhatsApp, including medical information or documents.

When the user provides medical information, that information will be routed for review by the corresponding staff. The virtual assistant will not make diagnoses, medical interpretations or treatment recommendations based on that information.

The user is advised to avoid sending medical information via WhatsApp that is not necessary to manage their request or appointment.

WhatsApp is a communication channel and does not replace an in-person consultation, assessment or medical care.

7. Protection of personal data

The processing of personal data provided through the website, forms and means of contact will be carried out in accordance with the Privacy Policy available on this site.

The user may review that notice before providing their personal data.

Data collected through the form may be stored in management systems and technological tools used to administer contact requests and appointments.

The responsible party will endeavor to ensure that the data processed is adequate, relevant and necessary for the stated purposes.

8. Cookies and tracking technologies

The site may use cookies, pixels, tags, identifiers and other measurement, analytics and tracking technologies.

The tools that may be used include:

• Google Analytics.
• Google Tag Manager.
• Google Ads.
• Meta Pixel.
• Meta Ads.
• Microsoft Clarity.

These technologies may be used to:

• Analyze site traffic and usage.
• Understand how users interact with the site.
• Measure the performance of advertising campaigns.
• Improve the operation and browsing experience.
• Generate statistics and reports.
• Optimize digital communication efforts.

The user can change certain settings related to cookies and similar technologies from their browser options and, where applicable, through the configuration mechanisms available on the platforms themselves.

9. Intellectual property

The contents of the site, including texts, images, logos, graphic elements, design, videos, audiovisual materials and other elements that comprise it, are the property of Dr. Ramón Ignacio Losa Castillo or their respective owners and are protected by applicable intellectual property law.

The reproduction, distribution, modification, publication or use of such content without prior authorization, where required, is prohibited.

The testimonials published on the site are presented anonymously and do not include the patients' names or photographs.

10. Links to third-party sites and platforms

The site may contain links or access to third-party platforms, including social media such as Instagram, Facebook and TikTok, as well as WhatsApp and other tools used for communication or appointment management.

Access to and use of such platforms is subject to their own terms of service and privacy policies.

The responsible party does not control the policies, terms, operation or privacy practices of third parties.

11. Site availability

Efforts will be made to keep the website available and up to date; however, there is no guarantee that it will operate uninterrupted, be free of errors or be available at all times.

Access to the site may be affected by technical causes, maintenance, third-party failures, internet services or other circumstances beyond the control of the responsible party.

12. Modifications

The responsible party may modify, update or supplement these Terms and Conditions of Use at any time.

Modifications will be published on this same page and will indicate the date of the latest update.

Continued use of the site after modifications are published implies review of the current version of these terms.

13. Applicable law

These Terms and Conditions are governed by the applicable laws of the United Mexican States.

Any dispute related to the use of the site will be handled in accordance with applicable law and before the competent authorities.

14. Contact

For any questions, comments or clarifications related to these Terms and Conditions, you may contact:

• Ramón Ignacio Losa Castillo
• Email: dr.ramonlosa@gmail.com
• WhatsApp: +52 999 970 5019
• Address: Calle 25 #109B between Calle 22 and 24A, Colonia San Ángel Xcumpich, Mérida, Yucatán, C.P. 97204.